Privacy Policy

Information about the data controller

NEURO+ S.A.S., hereinafter “Neuro+”, as Data Controller of Personal Data, complies with the provisions of Law 1581 of 2012 and Decree 1377 of 2013 through this Information Processing Policy.

Neuro+ collects identification and contact information and data related to the provision of its medical services.

• First names, last names and identity document.
• Phone number, email, city and country of residence.
• Clinical information, medical history, diagnoses and treatments.
• Information provided through forms, WhatsApp and other service channels.

Personal data will be used to provide our services, manage appointments, maintain communication with patients and comply with applicable legal obligations.

• Scheduling, confirmation and follow-up of appointments.
• Provision of medical services and preparation of medical records.
• Billing, payments and administrative processes.
• Responses to inquiries made through the website or WhatsApp.

Data subjects may access, update and correct their personal data, request proof of the authorization granted, learn how their information is used and file complaints with the competent authorities.

• Access, update and correct their personal data.
• Request proof of the authorization granted.
• Be informed about how their data is used.
• Revoke the authorization or request the deletion of their data when applicable.

Information may be shared only with authorized providers, healthcare entities, competent authorities and third parties necessary to provide our services, under conditions of confidentiality and security.

Additionally, to operate and measure our website and digital campaigns, we share browsing data (not clinical or medical history data) with technology providers such as Google LLC and Meta Platforms, Inc., which may process this information on servers located outside Colombia, under their own security and privacy policies. This processing only occurs if you authorized analytics or advertising cookies in accordance with section 7.

Neuro+ adopts administrative, technical and human measures to protect information against loss, unauthorized access, alteration, disclosure or misuse.

This website uses cookies and similar technologies to function and to understand how visitors use it. They are grouped into the following categories:

• Necessary and functional: essential for the site to work properly (for example, remembering the user’s cookie choice). They do not require prior authorization.
• Analytics: they allow us to understand site traffic and usage through Google Analytics 4 (Google LLC).
• Advertising / marketing: used to measure the effectiveness of our campaigns and show relevant advertising, through Meta Pixel (Meta Platforms, Inc.) and Google Ads (Google LLC).

These tools are managed through Google Tag Manager. Analytics and advertising cookies are only activated if you expressly authorize them through the cookie notice that appears on your first visit to the site. Until you give your authorization, these cookies remain disabled; necessary and functional cookies are not affected by this choice.

You can accept or reject analytics and advertising cookies at any time from the cookie notice. If you want to change a choice you’ve already made, you can write to us at info@neuromas.com.co or clear this site’s browsing data (cookies and local storage) in your browser settings, which will make the notice appear again on your next visit.

For more information on how these third parties process information, you can consult their own privacy policies: Google Privacy Policy and the Meta Privacy Policy.

This policy takes effect upon publication and may be updated to reflect legal, operational or service-related changes.

For inquiries, requests, complaints or claims related to your personal data, you can contact us through the following channels: